Last Updated: January 2026

AFAQ AL BASRA TECHNICAL SERVICES L.L.C (“Company”, “we”, “our”, or “us”) is committed to transparency and fairness in all business transactions. This Refund Policy explains the terms under which refunds may be considered for our services.

By engaging our services or making a payment, you acknowledge and agree to the terms outlined below.

1. Service-Based Nature

AFAQ AL BASRA TECHNICAL SERVICES L.L.C provides professional technical, building, electromechanical, and maintenance services. Due to the nature of service-based work, payments made for services are generally non-refundable once work has commenced.

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

• Services were not initiated due to reasons solely attributable to the Company
• Duplicate or excess payments were made in error
• Service cancellation approved in writing by the Company prior to commencement

All refund requests are subject to internal review and approval.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Work has already commenced or materials have been procured
• Services have been partially or fully completed
• Delays caused by client-side issues, site conditions, or third-party dependencies
• Change of mind after service confirmation or contract signing

4. Cancellation Policy

Any request for service cancellation must be submitted in writing.
Approved cancellations may be subject to administrative charges, site visit fees, or material costs already incurred.

5. Refund Process

• Approved refunds will be processed using the original method of payment where possible
• Refund processing times may vary depending on payment method and banking procedures
• The Company is not responsible for delays caused by banks or payment providers

6. Dispute Resolution

In the event of any dispute regarding refunds, the Company encourages amicable resolution through communication. If unresolved, disputes shall be governed by the laws of the United Arab Emirates.

7. Policy Amendments

AFAQ AL BASRA TECHNICAL SERVICES L.L.C reserves the right to modify or update this Refund Policy at any time. Changes will take effect immediately upon publication on our website.

8. Contact Information

For refund-related inquiries or requests, please contact us:

AFAQ AL BASRA TECHNICAL SERVICES L.L.C
📍 Office No. 20-333F, Malak Shamsa Mohammed Ibrahim Al-Suwaidi Building, Al Murar, UAE
📞 +971-52-9575166
📧 info@afaqalbasratechllc.com